Introduction

This document provides a comprehensive overview of the 'Horizon' project, outlining its objectives, scope, and key deliverables. Initiated in Q3, the Horizon project aims to revolutionize our service delivery model, enhancing efficiency and customer satisfaction through innovative technological solutions. It represents a significant strategic investment aligned with our long-term growth aspirations.

Project Objectives

• Streamline internal workflows by 30%, reducing operational costs.
• Improve customer satisfaction scores by 15% through enhanced service accessibility.
• Deploy a new, scalable cloud-based infrastructure by end of Q4.
• Foster cross-departmental collaboration and knowledge sharing.

Timeline & Milestones

Figure 1: High-level project timeline.

Contributors